Knowledge Base
Documentation for Your Account and Services
Step-by-step guides for hosting, domains, email, and your client account, maintained by the team that built and runs the systems.
Getting Started
Moving to WebAcumen and finding your way around your account.
2 Articles
Billing & Your Account
Invoices, payments, and changing your plan.
2 Articles
Domains & DNS
Pointing domains, DNS records, and transfers.
2 Articles
Email Hosting
Setting up mailboxes and fixing delivery issues.
2 Articles
Web Hosting & cPanel
Files, control panel access, and hosting basics.
2 Articles
Managed WordPress
What managed WordPress hosting handles for you.
2 Articles
Security & Backups
SSL, backups, and restoring your site.
2 Articles
Maintenance & Site Care
What retainers cover and how support SLAs work.
2 Articles
Getting Started
Getting Started With Your WebAcumen Client Portal
A quick orientation to your client account — where to find invoices, support tickets, hosting details, and domain management.
Read articleHow Do I Transfer My Website to WebAcumen?
What actually happens when you move your site and hosting to WebAcumen, and what we need from you to get started.
Read articleBilling & Your Account
Domains & DNS
How Do I Point My Domain to WebAcumen?
The difference between changing nameservers and changing individual DNS records, and which one you need.
Read articleUnderstanding DNS Records: A, CNAME, MX and TXT
A plain-English guide to the DNS record types you're most likely to see or need to edit.
Read articleEmail Hosting
Setting Up Your WebAcumen Email on Phone, Outlook, or Mac Mail
The server settings and general steps for connecting a WebAcumen-hosted mailbox to any mail app.
Read articleWhy Isn't My Email Sending or Receiving?
The most common causes of email delivery problems, and what to check before opening a ticket.
Read articleWeb Hosting & cPanel
Managed WordPress
Updating WordPress Plugins and Themes Safely
Why WordPress updates cause more problems from being delayed than from being applied, and how to update without breaking your site.
Read articleWhat's Different About Managed WordPress Hosting?
What we handle for you on a managed WordPress plan versus standard hosting, and why it matters.
Read articleSecurity & Backups
How Often Is My Site Backed Up, and How Do I Restore One?
How our automated backup schedule works, how long backups are retained, and how to request a restore.
Read articleUnderstanding Your SSL Certificate
What SSL certificates actually do, why every site needs one, and what to do if a browser flags yours as invalid.
Read articleMaintenance & Site Care
How Do Support Response Times (SLAs) Work?
What 'first response' and 'resolution target' actually mean, and how response times differ by plan.
Read articleWhat's Included in a Maintenance Retainer?
What ongoing maintenance actually covers, and how to decide which retainer tier fits your site.
Read article