cPanel is the control panel that sits behind your hosting account — it's separate from your WebAcumen client portal, and it's where the technical, file-level management of your hosting actually happens.
Finding your login details
Your cPanel URL and login are available under the Services section of your client portal, next to the relevant hosting package. If you can't locate them, submit a support ticket and we'll send them through after verifying your identity.
What's in cPanel
- File Manager — browse, edit, and upload your site's files directly through the browser, without needing FTP software
- Databases — create and manage MySQL databases, and access phpMyAdmin for direct database work
- Email Accounts — create new mailboxes, set forwarding rules, and adjust storage quotas for your domain's email
- Backups — depending on your plan, download or restore backups directly (see How Often Is My Site Backed Up, and How Do I Restore One? for how our automated backups work alongside this)
- Domains — manage subdomains and addon domains if you're hosting more than one site on the account
- Metrics — bandwidth and resource usage statistics for your hosting account
Do you need to use cPanel directly?
Most clients never need to log into cPanel at all — day-to-day site updates go through your CMS (WordPress, for example), and anything requiring server-level changes is usually simpler to hand to us via a support ticket. cPanel access is there for clients or developers who want direct, hands-on control.
If you're not comfortable making a change yourself
That's what support tickets are for. Describe what you're trying to do rather than the specific cPanel screen you're stuck on, and we'll either walk you through it or make the change directly.