All billing for WebAcumen services runs through your client portal account.
Finding an invoice
Log in to your client account and open the Invoices & Billing section. Every invoice — paid, unpaid, or overdue — is listed there with its due date and amount. You can download a PDF copy of any invoice for your own records or to forward to your accountant.
Payment methods
We accept card payments and EFT (direct bank transfer). Card payments process immediately and update your account status right away. EFT payments are matched to your account once the funds reflect on our side, which can take one to two business days depending on your bank — if you've paid by EFT and your invoice still shows as unpaid after a couple of days, submit a support ticket with your proof of payment and we'll confirm it manually.
Setting up a saved payment method
If you'd rather not pay each invoice manually, you can save a card to your account for automatic billing on renewal dates. This is managed under your account's payment methods section in the portal.
What happens if a payment fails or is late
We send reminders ahead of renewal dates, and again if a payment doesn't go through. Services aren't suspended immediately on a missed payment — there's a grace period to give you time to update a card or resolve a bank issue. If you're expecting a delay on a payment for any reason, it's worth opening a support ticket proactively so we can note it on your account rather than letting it run through the automated reminder cycle.
Questions about a specific charge
If an invoice amount doesn't match what you expected — a renewal price change, a service you no longer use, or anything else — open a support ticket referencing the invoice number and we'll clarify or correct it.