WebAcumen believes in customer care.
Frequently Asked Questions
Do prices increase annually?
No, there are no annual price increases. WebAcumen clients benefit from our Triennial Price Promise. Prices stay unchanged for 3-year cycles, after which a 10% increase is applied.
E.g. John signs up in 2021 for the Femto Package (our most popular package) at R570 per month. For the next 3 years, John will continue to pay only R570 per month. When the 3-year cycle is completed in 2024, John will pay R627 per month, a 10% increase of only R57.
Can I cancel my package at any time?
Should you wish to completely cancel your package before 15 months and keep your website, you will have the option to buy the design in order to own it. In the case that you do not wish to own the website, all your data will be exported and provided to you and the website (the design) will be terminated. We do not keep backups of canceled websites. WebAcumen carries a 30-day termination notice period. You will be liable for one (1) final month’s fees, excluding the month in which you cancel, following your termination notice as the service remains active for a final 30 days. If you are an annual customer and have settled hosting for 12 months in advance, a refund will be calculated taking the final one-month fee into account.
Can I transfer my website to another web host?
Most certainly. Should you wish to transfer before 15 months is completed, you will need to buy the website to own it.
If 15 months have passed and you wish to transfer to another web hosting provider, you simply request that the new hosting provider submit a transfer ticket to us which we will accept and release your website to your new web host. But why would you do that?
Are Website Packages on contract?
You do have to sign an agreement, yes, but you have the freedom to upgrade, downgrade or cancel at any time, as the agreement is on a month-to-month basis.
Terms and conditions apply.
Can you assist with logo design and letterheads etc?
Yes, WebAcumen offers Graphic Design services as well. We design logos, letterheads, business cards, websites, mobile apps, etc.
What are add-ons?
Add-ons are features that you can add to your website e.g. forms, maps, youtube videos, etc. Each package comes with an allocated number of add-ons that can be added free of charge while maintaining the ability to add/remove add-ons at a later stage and/or to invest in premium add-ons as well.
Standard Add-ons include (but not limited to):
Audio Player, Blog, Call to Action, Contact Form, Please Call Me Form, Custom Forms, Data/Pricing Tables, Downloads, Google Maps Integration, Image slider, Photo Gallery, Site Search, Social Media Integration, Youtube Integration, etc.
Premium Add-ons include (but not limited to):
E-Commerce, Live Chat, Advanced SEO, Advanced Security, Advanced Performance, Analytics, Marketing, Bookings, Payment Gateway Integration, CDN, etc.
Can I manage my own website content?
Yes, but you will have limited access to content editing only. Database and Administrator level access is strictly managed by WebAcumen. You will also receive an addendum to your contract stating that you have chosen to manage your own content and take full responsibility for any damages/data loss as a result of improper operation.
Why Website Packages?
Benefits of Website Packages:
- ZERO START-UP COSTS.
- TAX-DEDUCTIBLE BUSINESS EXPENSE.
- UPGRADE, DOWNGRADE, CANCEL AT ANY TIME.
- NO CREDIT CHECK REQUIRED.
- MAINTENANCE INCLUDED.
- HOSTING INCLUDED.
- EMAIL ACCOUNTS INCLUDED.
- TRIENNIAL PRICE PROMISE.
What are the start-up costs?
Except for the first month’s installment for work to commence, there are no start-up costs. Sign up or transfer your existing website to us today!
How does it work with an existing website?
If you already have a website, you have the option to transfer it into one of our Website Packages. We will redesign your website using the most relevant, cutting-edge technologies and trends and also do any updates/changes you may require.
Benefits of having your website redesigned:
- Get up-to-date with new technologies.
- Increase search engine friendliness.
- Make your website load faster.
- Make your website more appealing.
- Streamline navigation for ease of use.
- Gain more visitors and increase sales.
- Make your website more visually appealing.
- Make your website compatible with the latest browsers like Firefox, IE, Safari, and Google Chrome.
- Have better accessibility on all screen resolutions (Mobile friendly).
- Receive a free SSL certificate (HTTPS).
- Receive monthly maintenance for updates/changes required or simply post a special.
How does the monthly maintenance work?
Website Packages include maintenance time slots which can be used to request changes and/or updates to your website. Any work done outside these free allocated time frames will be invoiced at the regular R350 per hour rate.
For packages that don’t include maintenance, a change request can be submitted to info[at]webacumen.co.za. Rates apply.
Do Website Packages offer scale-ability?
Yes, your website can grow with your business! You can use your monthly allocated maintenance time to add pages and add-ons to your site as your business needs change. In the event that you require more server resources or maintenance time, you can request an upgrade in writing or via our upgrade page and we will have your package updated in no time!
What if I want to downgrade my package?
Should you wish to downgrade to a smaller package, you can do so by requesting it in writing to info[at]webacumen.co.za.
Terms and conditions apply.
Do you offer marketing services?
Yes, WebAcumen employs fully qualified staff ready to assist you with your Digital Marketing journey, including SEO, Social Media, Google Ads, etc.
What is Hosting?
Hosting is what makes a website (or web app) available on the internet – it’s like a piece of digital real estate; a place where your website, database, and emails are stored and then accessed using a domain name. E.g. When you visit Google.com or Facebook.com, you are viewing the website from one of their hosting servers.
What is a domain?
When you decide to bring your business or brand online, you will need a domain name. a Domain is a unique identifier for your address on the internet. E.g. www.yourbusinessname.co.za will open your website from your hosting server.
How do I decide on a hosting packing?
Through many years of industry experience, we have tailored our hosting options to be perfect for any business type or requirement. Here are some guidelines to better understand our packages:
| Hosting Package: | Guideline: |
|---|---|
| Mega | Start-Ups and Small Businesses. |
| Peta | Small and Medium Businesses. |
| Yotta | Large Businesses and E-Commerce (Online Stores). |
| Custom | Enterprise, Large E-Commerce, Intranets and Custom Web/Mobile Apps. |
| Upgrade/downgrade/terminate hosting at the click of a button! | |
Can hosting be transferred between hosting providers?
Yes; Let us do the work for you! Simply sign up with one of our hosting packages and we will take it from there!
CORPORATE:
Mon – Thu: 09:00-17:00
Fri: 09:00-16:00
Sat - Sun/Public Holidays: *Closed
*Available to SLA clients only
SERVICES:
Website Packages
Mobile App Packages
Hosting Packages
Content Management
Custom Development
Partners:
- Alkaweb Europe
- SA Web Design Companies member
- Web Design company directory
- Web Designers Directory
- Web Design Firms
CONNECT:
Email: info[at]webacumen.co.za
WhatsApp: 078 102 9661
WebAcumen has gone fully remote and is no longer located at Sandown Square Business Park.
All meetings are conducted remotely.
