What are the benefits of Retainer Packages?

	Prioritized Support.	Clients on retainer receive prioritized support.
	Cost Savings.	Retainer packages offer discounted hourly rates.
	Streamlined Processes.	Retainer packages eliminate administrative overheads such as obtaining quotes.
	Carryover of Unused Time.	Retainer packages allow for the carryover of unused time slots to *the following month.
	Flexibility.	Utilize time slots for Content Management, Remote Support for technical issues such as email, printing, etc.
	Stability.	Includes Uptime Monitoring, Updates and Optimization.
	*Triennial Price Promise.	No price increase for 3 years.

WHAT YOU GET:
PERFECT FOR	Start-Ups, Small Businesses and Micro E-Commerce	Small to Medium Businesses and Small E-Commerce	Corporate Businesses and E-Commerce	Enterprise E-Commerce, Intranets and Custom Web Apps
PACKAGE	Tera	Zetta (Most Popular)	Quetta	Custom
TIME SLOT	15 Minutes per month	½ Hour per month	1 Hour per month	>1 Hours per month
PRIORITY	High	High	High	High
CARRYOVER	Yes	Yes	Yes	Yes
REMOTE SUPPORT	Yes	Yes	Yes	Yes
CONTENT MANAGEMENT	Yes	Yes	Yes	Yes
MONITORING	Yes	Yes	Yes	Yes
FOR ONLY	R 89 per month NPOs/NGOs receive 30% discount	R 178 per month NPOs/NGOs receive 30% discount	R 356 per month NPOs/NGOs receive 30% discount	TBA per month NPOs/NGOs receive 30% discount
SIGN UP	Sign-Up / Transfer	Sign-Up / Transfer	Sign-Up / Transfer	Sign-Up / Transfer

Business Partners are eligible for a 20% discount.

Frequently Asked Questions:

Why Retainer Packages?

Simplify your business operations and optimize your budget with WebAcumen’s Retainer Packages. By choosing our retainer services, you can eliminate administrative complexities, experience predictable costs, and access a dedicated team of experts ready to cater to your ongoing web development and maintenance needs. Focus on your core business while we handle your web requirements efficiently and cost-effectively.

Benefits of Retainer Packages:

Do Retainer Packages offer scale-ability?

Yes, your package can grow with your business! You can use your monthly allocated time slots as your business needs change. In the event that you require more time slots, you can request an upgrade in writing or via our upgrade page and we will have your package updated in no time!

What services are included in my Retainer Package?

Time slots can be used for anything from managing content on your website to remotely assisting you with a printer setup or email account. We are here to lend a helping hand!

Do prices increase annually?

No! There are no annual price increases. WebAcumen clients benefit from our Triennial Price Promise. Prices stay unchanged for 3-year cycles, after which a 10% increase is applied.

E.g. John signs up in 2021 for the Zetta Package (our most popular package) at R656 per month. For the next 3 years, John will continue to pay only R656 per month. When the 3-year cycle is completed in 2024, John will pay R721.6 per month, a 10% increase of R65.6.

Can I cancel my package at any time?

Absolutely, but why would you?

WebAcumen carries a 30-day termination notice period. You will be liable for one (1) final month’s fees, excluding the month in which you cancel, following your termination notice as the service remains active for a final 30 days. If you are an annual customer and have settled hosting for 12 months in advance, a refund will be calculated taking the final one-month fee into account.

Can I downgrade my package at any time?

Should you wish to downgrade to a smaller package, you can do so by requesting it in writing to info[at]webacumen.co.za.

Terms and conditions apply.

What are the benefits of Retainer Packages?

Frequently Asked Questions:

CORPORATE:

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